Built and led a multilingual customer support department from the ground up.
Operations. People. Performance.
Operations leader. Team builder. Problem solver.
Yasar Zangenberg brings more than 15 years of international experience building teams, managing operations and helping organisations run with clarity, calm and structure.
15+ yearsLeadership experience
7 countriesInternational perspective
Department builderTeams, processes and service delivery
BA (Hons)Completed while balancing professional responsibilities
About Me
Practical leadership for better-run organisations.
I have spent more than 15 years helping businesses improve operations, support teams and deliver better service.
My experience includes building and leading a multilingual customer support department, running my own yacht charter business and managing operational and payment related processes.
I enjoy taking ownership, solving problems and helping people succeed. Whether working with customers, colleagues, suppliers or stakeholders, I focus on building strong relationships and getting things done.
My career has taken me across several countries and industries, giving me the opportunity to work with people from different cultures and backgrounds. Alongside my professional career, I completed a BA (Hons) degree and authored a children’s book, both of which reflect my curiosity, persistence and willingness to take on new challenges
Career Highlights
What Yasar has achieved
Managed and developed international teams across multiple markets.
Founded and operated a yacht charter and leisure services business in Malta.
Provided management consultancy services to businesses in Malta, Monaco and the United Kingdom.
Managed payment operations, chargebacks and customer escalations for a SaaS business serving over 1,200 customers.
Completed a BA (Hons) degree while balancing professional responsibilities.
International Experience
A calm, cross-cultural approach to leadership.
Having lived in seven countries across three continents, I have developed a strong ability to work with people from different cultures, backgrounds and business environments.
This international perspective has shaped my approach to leadership, communication and relationship building.
7Countries lived in
3Continents
3Languages
15+Years of leadership
Current Interests
The kind of roles Yasar is seeking
Yasar is particularly interested in practical leadership roles where operations, people and service delivery meet.
Role areas
- Operations Management
- Customer Service Leadership
- Workplace and Facilities Management
- Team Leadership and Development
- Business Support Management
- Project and Event Coordination
- Vendor and Stakeholder Management
- Chief of Staff and Operational Support Roles
Available for
- Permanent roles
- Interim assignments
- Consultancy projects
- Fractional operational leadership
Core Strengths
Would you want Yasar on your team?
People Leadership
Building, developing and leading engaged, high-performing teams.
Operational Excellence
Improving processes, documentation and systems to drive efficiency and quality.
Workplace & Facilities
Managing workplaces, vendors and services that enable productivity.
Stakeholder Management
Building strong relationships with colleagues, clients, suppliers and partners.
Risk & Escalations
Handling chargebacks, payment complaints, operational risk and customer escalations.
Projects & Events
Planning and delivering projects, internal initiatives and events with precision.
What Colleagues Say
Organised and practical
Yasar combines strong organisational skills with a practical approach. She focuses on what needs to be done and follows it through.
“She has a natural ability to build relationships with customers, colleagues and partners alike.”
Co-worker
Navimerian
“Yasar always brought a sense of calm to difficult situations and was someone the team trusted.”
Colleague
Mare Clausum Ltd
Contact
Let us talk about the next opportunity.
Open to conversations about operations, customer service leadership, workplace management and practical business support roles.
Get in touch